Mail-in repair (for those clients not residing in Pretoria):
Micro Fix offer South Africa’s most reliable POSTAL REPAIR SERVICE for faulty electronic devices.
We recommend you send your gaming consoles, tablets, mobile phones & laptops carefully packaged, with a relevant printout of an email you’ve received from us (including the payment of our diagnostics fee) AND a copy of our job form which you can get from the download button below with all the details filled out.
Please DO NOT use bean bag stuffing or any small pieces of foam as this is very time consuming to clean up. Not to mention, small pieces may also lodge into the small openings or vents of your laptop/game console.
Please note that we DO NOT expect a diagnostic fee for an obvious repair like a screen replacement for your iPhone X, battery replacement for your Nintendo Switch, and so forth. Can either ship your unit to us via POSTNET (local branch is Glenfair) or a courier service of your choosing -- we do not accept any units shipped to us via SAPO.
Once your parcel has been received, we will normally examine your device and contact you within 3-5 working days depending on our workload at the time, the presenting issue, number of staff we have available, etc. If you have already been given a preliminary quote & our diagnostic procedure confirms the findings coincide with the preliminary quote, we will go ahead & proceed with the repairs. If no preliminary quote has been provided yet or we need to discuss further or re-quote, we will contact you via email.
Once your job is complete we contact you via email (primary) or WhatsApp (secondary) to finalise payment. After payment is finalised we will have your device packaged with your invoice, and sent out at the first parcel despatch available.
