In the majority of cases, our repairs are successful - in part - because we are good at what we do, and also because we are upfront with customers about the chances of success, and what can and cannot be fixed.

However, we cannot always tell if something is repairable simply by looking at it, and it does happen that some things are impossible, impractical (e.g. non-availability of parts) or simply uneconomical to fix (particularly in the last case, the customer decides not to proceed with the repair). In such cases, you do not pay the full repair charge -- only the moderate diagnostics fee. This is from R280,00* at the time of writing, which is only a fraction of the typical total repair cost -- and covers the technician's time and overheads involved in diagnosing a device.

Note that:
+You will not be charged for the quick check-over we give all tablets; smartphones and PCs, etc. before they are booked in. It is only if, and when, our technicians have them on the bench for further inspection; disassembly; etc -- then the inspection fee applies.
+This is included in the cost of the repair if your device is successfully fixed (i.e. you don't pay extra).
+We will always keep you informed about charges -- if we need you to approve anything, we will contact you first to confirm it before we continue.

(*) this is subject to change but you, the customer, will always be kept informed of any changes