A small business with big ambitions in the tech sector. We have many years of experience in the electronic maintenance industry (the business owner has been doing repairs since the 00s). We also possess quality equipment and source genuine parts imported from across the globe. We do not service everything but we do fix certain devices efficiently & professionally. 2021 is a new year and we strive to serve Southern African customers all the better in the months ahead!
How We Operate
believe in treating every customer as a valued human being. We treat every
device we receive as if it’s our own - with the utmost care! Micro Fix
Teamwork makes the dream work! We do not sit on YouTube watching DIY videos or use outdated A+ or MCSE textbooks for servicing computers or your valuable electronics -- we use industry standard troubleshooting techniques and experience to fix a variety of devices and PC Boards. However, there are only so many hours in the day so if we can't fix something within a reasonable time-frame we will move onto the next device so as not to hold up our queue which has been frustrating a portion of our clientele recently.
However, we cannot always tell if something is repairable simply by looking at it, and it does happen that some things are impossible, impractical (e.g. non-availability of parts) or simply uneconomical to fix (particularly in the last case, the customer decides not to proceed with the repair). In such cases, you do not pay the full repair charge -- only the moderate diagnostics fee. This is from R100,00* at the time of writing, which is only a fraction of the typical total repair cost -- and covers the technician's time and overheads involved in diagnosing a device.
+You will not be charged for the quick check-over we give all tablets; smartphones and PCs, etc. before they are booked in. It is only if, and when, our technicians have them on the bench for further inspection; disassembly; etc -- then the inspection fee applies.
+This is included in the cost of the repair if your device is successfully fixed (i.e. you don't pay extra).
+We will always keep you informed about charges -- if we need you to approve anything, we will contact you first to confirm it before we continue.
(*) this is subject to change but you, the customer, will always be kept informed of any changes
If a customer requires a 2-hour turnaround time for a phone screen or battery replacement, then a rush fee applies.
Please note that we do not repair any bug or waste-infested devices!!!
Micro Fix requires 5-10 business days to evaluate a unit sent in for repair, which is the time it enters the queue and gets a slot on the workbench with an assigned service engineer. Once evaluated, if the unit does not require parts to be ordered, it may be completed on the workbench in 1-2 business days.
You, the customer, will receive an update via e-mail, text or telephone. We respectfully ask that you do not call us several times a day for an update -- there are only so many hours in a working day, and we have a system in place to process our service queue.
In regards to the original concern, just because your device was purchased off the used market does not mean that you can get a cheap fix done. Micro Fix sources and stocks factory new replacement parts for all the electronics we service. Our prices are competitive and repair industry relevant - thats our guarantee!
The threshold for any repair with Micro Fix is 55% of the RRP (recommended retail price) for a new unit. Should the repair cost go beyond this limit, we will stop the work and produce a letter for you to give your insurance company for them to process a claim. Our ethos is economical repair solutions for all our customers!
Depends! If we need to reinstall the Operating System during the course of a repair, you the customer, will be contacted for approval before we proceed. For normal screen replacement, battery replacement and board-level repair it is not required for a technician to reset an Apple device. If the device arrives here in DFU mode, and a software recovery does not work - it will most likely have corrupted data on it and there'll be no way to recover user data in these circumstances. Please ensure you have an iCloud data backup prior to booking in your Apple electronic device for piece of mind. Come and experience the Micro Fix difference!!
This inspection fee is also applicable for when a customer requires an assessment to make a claim with their insurance company.
Micro Fix has always been a great help for our IT department in fixing many hardware issues we had to wait for weeks with the official supply chain to sort out. Which is why I can heartily recommend their services to anyone!
Did a Google search and found these guys. They fixed my iPhone X in two days because they had a screen but not a replacement battery that particular day. I waited a bit and got a good price for the complete repair. They are life savers!
I'm not the most technically gifted in the world but they made me feel at ease and managed to fix my Lenovo laptop quickly so that I could back to finishing assignments due for college. Two thumbs up from me!