About Us
Who We Are

A small business with big ambitions in the tech sector. We have many years of experience in the electronic maintenance industry (the business owner has been doing repairs since the 00s). We also possess quality equipment and source genuine parts imported from across the globe. We do not service everything but we do fix certain devices efficiently & professionally. 2021 is a new year and we strive to serve Southern African customers all the better in the months ahead!

How We Operate

We believe in treating every customer as a valued human being. We treat every device we receive as if it’s our own - with the utmost care! Micro Fix exists to serve others by listening to customers’ needs and responding with a sense of urgency that meets those needs through personal engagement, quality repairs, thorough testing, and clear communication. 

We have now expanded our network of sub-contractors to better accomodate the influx of new business in 2021 and hope to better serve our customer base going forward.

Our Knowledge

Teamwork makes the dream work! We do not sit on YouTube watching DIY videos or use outdated A+ or MCSE textbooks for servicing computers or your valuable electronics -- we use industry standard troubleshooting techniques and experience to fix a variety of devices and PC Boards. However, there are only so many hours in the day so if we can't fix something within a reasonable time-frame we will move onto the next device so as not to hold up our queue which has been frustrating a portion of our clientele recently.

Our Features
Solution Based Billing!!

We take the symptoms you the customer have reported and our technical support staff use a step-by-step methodology to offer you a robust solution for a long-lasting repaired device. A mix of genuine parts, diligent troubleshooting and experience ensures a satisfactory outcome for each and every invoice paid for our services. We also believe in fair pricing we do not offer cheap prices either -- our metric is that the average repair cost is 1/3 the cost of a brand new retail unit.

OEM Parts!!

We have scoured the globe for the best parts be it OEM (Original Equipment Manufacturer) quality or next-best Grade A+ quality for you our valuable customer. Because of the slowdown in international travel, there's a backlog of spares currently - we will do our best to fix devices with the parts that we can get! We do not simply hop onto eBay or Amazon to order the cheapest parts we can find and ignore your e-mail/phone call when it stops working 2 weeks later. Micro Fix "Tech Is Our Passion"

Great Warranty!!

We offer a standard repair warranty: 100-day OEM parts & labour warranty for units booked in preferably with its factory seal intact or showing no signs of a prior repair attempt once it has been disassembled and evaluated. Please note, that we do not offer a guarantee on glass-only repairs, software fixes and certain other services. Our warranty claim return rate is also super-low (less than 5% annually). Send in your device to experience the Micro Fix difference...

If you have questions and comments, Please contact us
Contact Now
We are only a phone call or e-mail away!
FAQ - Frequently Asked Questions?
How do I go about understanding your policies in regards to charges, and how do I send a device to you?
We place an emphasis on quality workmanship and our pricing reflects that. We charge a diagnostic fee upfront, which is absorbed into the final quote you receive from us. If you do not wish the repair to be done once we've sent you a written quote or the device ends up not to be fixable, then the diagnostic fee is a compensation for our time in troubleshooting that particular unit. To send your device to us, please contact us on support@micro-fix.co.za for further instructions. 
What electronics do you repair?
We repair a multitude of electronics which include gaming consoles; laptop's; smartphones and PC boards. We do not service appliances (except for flat panel TV's and home theatre amplifiers). E-mail us for more info!

Why fair diagnostics prices win over "Free Quotes"
Our strip down and diagnostic charge = proper service at a competitive price.

In the majority of cases, our repairs are successful - in part - because we are good at what we do, and also because we are upfront with customers about the chances of success, and what can and cannot be fixed.

However, we cannot always tell if something is repairable simply by looking at it, and it does happen that some things are impossible, impractical (e.g. non-availability of parts) or simply uneconomical to fix (particularly in the last case, the customer decides not to proceed with the repair). In such cases, you do not pay the full repair charge -- only the moderate diagnostics fee. This is from R100,00* at the time of writing, which is only a fraction of the typical total repair cost -- and covers the technician's time and overheads involved in diagnosing a device.

Note that:
+You will not be charged for the quick check-over we give all tablets; smartphones and PCs, etc. before they are booked in. It is only if, and when, our technicians have them on the bench for further inspection; disassembly; etc -- then the inspection fee applies.
+This is included in the cost of the repair if your device is successfully fixed (i.e. you don't pay extra).
+We will always keep you informed about charges -- if we need you to approve anything, we will contact you first to confirm it before we continue.

(*) this is subject to change but you, the customer, will always be kept informed of any changes 
How long will it take to get my device repaired and back to me?
First things first, we are not a "repair while you wait" glass counter-top shop. We believe in and stand by quality workmanship.

If a customer requires same-day assessment and quote, a non-refundable bench fee will be charged -- if accepted, the job will be completed the next business day.
If a customer requires a 2-hour turnaround time for a phone screen or battery replacement, then a rush fee applies.

Please note that we do not repair any bug or waste-infested devices!!!


Micro Fix requires 5-10 business days to evaluate a unit sent in for repair, which is the time it enters the queue and gets a slot on the workbench with an assigned service engineer. Once evaluated, if the unit does not require parts to be ordered, it may be completed on the workbench in 1-2 business days.

You, the customer, will receive an update via e-mail, text or telephone. We respectfully ask that you do not call us several times a day for an update -- there are only so many hours in a working day, and we have a system in place to process our service queue. 


"I bought my device 2nd hand." "Why is the repair so expensive?"
If we quote a solution for your problem, it is governed by the current price of parts and our rates applicable at the time of repair. In general, repair costs a 1/3 of the RRP (Recommended Retail Cost). For example, an LG 55" UHD Smart LED TV (model 55UN7100PVA.AFB) costs R8999.00 at a retail store. So the average repair total bill would be R2999 if you factor in new spares, labour cost and our guarantee. 

Total repair cost that is too low should make a customer worry. Are inferior parts being used? Do the repair personnel know what they're doing? Where is the written warranty? These are the factors that should be taken into consideration before you book in your valuable electronics for potential repair work to be done.

In regards to the original concern, just because your device was purchased off the used market does not mean that you can get a cheap fix done. Micro Fix sources and stocks factory new replacement parts for all the electronics we service. Our prices are competitive and repair industry relevant - thats our guarantee! 
Does Micro Fix work on units that others have "looked at", or said after looking at it, "they can't get parts", or were unsuccessful at repairing?
This is evaluated once we've booked in the device in question. We charge an upfront diagnostic fee (R100 - R500 device type dependent). There are a lot of 'butchers' out there and we cannot let our time be wasted with units that have very little chance of being fixed. So to answer the question, YES we do accept a unit that has been "looked at" by another repair shop but our evaluation is not free. If we can fix it, the work carried out will not be guaranteed.

The threshold for any repair with Micro Fix is 55% of the RRP (recommended retail price) for a new unit. Should the repair cost go beyond this limit, we will stop the work and produce a letter for you to give your insurance company for them to process a claim. Our ethos is economical repair solutions for all our customers!
Do you factory reset an Apple product when you repair it?

Depends! If we need to reinstall the Operating System during the course of a repair, you the customer, will be contacted for approval before we proceed. For normal screen replacement, battery replacement and board-level repair it is not required for a technician to reset an Apple device. If the device arrives here in DFU mode, and a software recovery does not work - it will most likely have corrupted data on it and there'll be no way to recover user data in these circumstances. Please ensure you have an iCloud data backup prior to booking in your Apple electronic device for piece of mind. Come and experience the Micro Fix difference!!


Can you only inspect my device and let me know whats wrong with it?
We ordinarily do not offer inspection only for devices that are brought in. If we give you a quote on a repair or data recovery service, then we expect to be able to complete the service on your device.

However, in the event event that you feel that you can (a) source the parts for your device and do the job yourself OR (b) use our diagnostics service to get a cheaper repair elsewhere THEN our inspection fee will apply.

This inspection fee is also applicable for when a customer requires an assessment to make a claim with their insurance company.
Do you offer business-to-business wholesale discounts?
We sure do! Send an e-mail to ybm@micro-fix.co.za for more information.
What kind of warranty do you provide with your parts and labour services?
We offer a 100-day warranty on any repair where we have installed OEM (Original Equipment Manufacturer) parts and the devic is not a prior repair attempt before being booked in with us. Future physical damage is excluded. Further terms and conditions can be found on the rear of our receipt once your repaired device has been collected.

You are welcome to peruse the CPA (Consumer Protection Act) of South Africa to understand what we as service provider can offer you the consumer. Link: CPA of the Republic of South Africa
What if I don't pay for the repair?
All invoices must be paid within 30 days, otherwise the device is forfeited. Micro Fix will make multiple attempts at collection within this time period.

We accept cash, EFT, direct deposit or debit and credit cards as valid forms of payment in ZAR (South African Rand) only. Thank you for reading our FAQ!
Our terms and conditions of usage
We reserve the right to update and/or amend the Terms and Conditions from time to time and without any notice, and you are accordingly encouraged to check the Website regularly. Navigate to our terms of service page for the latest information. If you use this Website after such updated or amended Terms and Conditions have been displayed on this Website, you will be deemed to have accepted such updates or amendments.
Andre Mulder

Middle Management

 Micro Fix has always been a great help for our IT department in fixing many hardware issues we had to wait for weeks with the official supply chain to sort out. Which is why I can heartily recommend their services to anyone!

Ben Gordon

GP (Doctor)

 Did a Google search and found these guys. They fixed my iPhone X in two days because they had a screen but not a replacement battery that particular day. I waited a bit and got a good price for the complete repair. They are life savers!

Alice Cooper

Student

 I'm not the most technically gifted in the world but they made me feel at ease and managed to fix my Lenovo laptop quickly so that I could back to finishing assignments due for college. Two thumbs up from me!