1. Definitions

1.1 “Micro Fix” refers to the repair service provider.
1.2 “Customer” refers to the person or entity submitting a device for service.
1.3 “Device” refers to any electronic equipment submitted for diagnostics or repair.
1.4 “Services” include diagnostics, repair, refurbishment, parts replacement, and related work.
1.5 “CPA” refers to the Consumer Protection Act, 2008 (Act No. 68 of 2008).

2. Scope of Services

Micro Fix provides tiered diagnostics, component-level repair, refurbishment, and related electronic services on consumer and industrial devices.

All services:

• Are performed in accordance with generally accepted industry practices, and
• Are subject to these Terms & Conditions and all applicable provisions of the CPA, including (but not limited to) Sections 15, 19, 54, 55, 56, and 61.

3. Acceptance & Application

3.1 Submission of a device constitutes acceptance of these Terms & Conditions in accordance with Section 49 of the CPA.
3.2 These terms apply to all diagnostics, quotations, repairs, and related services unless expressly varied in writing.

4. Diagnostic Service Tiers

4.1 Basic Diagnostic Assessment (Preliminary Evaluation)

A Basic Diagnostic Assessment includes:

• Visual inspection
• Basic functional testing
• Minimal, non-invasive disassembly

This assessment is limited in scope and does not guarantee full fault identification.

Fee Waiver Condition

The basic diagnostic fee will be waived only if:

• The Customer provides express approval of the quoted repair; and
• The repair successfully resolves the reported fault.

If the repair does not resolve the issue, the matter escalates to Advanced Diagnostics (chargeable).

4.2 Advanced Diagnostic Service (Chargeable)

Advanced diagnostics include:

• Board-level testing
• Component-level fault tracing
• Schematics analysis and specialised equipment use

This is a paid service in terms of Sections 15 and 54 of the CPA.

Conditions:

• Work proceeds only after express approval and upfront payment
• No guaranteed outcome is provided due to the complexity of faults

4.3 High-Risk Diagnostic Service

Applies to:

• Liquid damage
• Prior repair attempts
• Corrosion or severe electrical faults

Conditions:

• Conducted strictly at Customer risk
• May result in irreversible damage or total device failure
• Diagnostic fees remain payable regardless of outcome (“no fix, still pay”), to the extent permitted under Section 54 of the CPA

5. Quotations & Repair Authorisation

5.1 Quotations may be provided as fixed price or price range estimates.
5.2 Where a price range is provided and the final cost falls within that range, the Customer’s prior consent is deemed sufficient.
5.3 Repairs exceeding the quoted range require additional approval.
5.4 Approval may be given via:

• Email
• WhatsApp or electronic communication
• Signed documentation
• Recorded verbal consent

6. Repair Outcome & Limitations

6.1 Micro Fix undertakes to perform services with reasonable care and skill (Section 54 CPA).
6.2 The Customer acknowledges:

• Not all devices are repairable
• Intermittent or latent faults may persist
• Parts replacement based on preliminary diagnostics carries inherent risk

6.3 Where a repair attempt fails:

• Labour and diagnostic fees may still be payable
• Further diagnostics may be required at additional cost

7. Parts & Components

7.1 Parts may be:

• New, refurbished, or equivalent replacement components
  7.2 Original manufacturer parts are not guaranteed unless specified.
  7.3 Micro Fix is not liable for:
• Supplier delays
• Parts discontinuation
• Compatibility limitations

8. Data Loss & Backup

8.1 The Customer is solely responsible for backing up data prior to service.
8.2 Micro Fix is not liable for any data loss, corruption, or privacy breach, unless caused by gross negligence (CPA Section 61 considerations apply).

9. Turnaround Times

9.1 Turnaround times are estimates only and not guaranteed.
9.2 Delays may occur due to:

• Parts availability
• Diagnostic complexity
• Workload or unforeseen technical issues

10. Storage, Collection & Abandonment

10.1 Devices must be collected within 30 (thirty) calendar days of:

• Notification of completion
• Quotation issuance
• Last communication

10.2 In line with Section 19 of the CPA:

• Micro Fix may charge reasonable storage fees
• Devices uncollected after 30 days and without written communication are deemed abandoned

10.3 Micro Fix reserves the right to:

• Sell, recycle, or dispose of the device to recover costs
• Retain proceeds to offset outstanding amounts

10.4 Micro Fix shall not be liable for loss or damage arising from abandonment.

11. Payment Terms

11.1 Payment may be required:

• Upfront (for diagnostics or parts)
• Upon completion (for repairs)

11.2 Devices may be retained until full payment is received (CPA-compliant lien principle).
11.3 Accepted payment methods:

• EFT
• Card payments

12. Warranty Terms

12.1 Warranty applies only to:

• Specific repairs or replaced components
  12.2 Warranty excludes:
• Liquid damage
• Physical damage
• Power surges
• Tampering or third-party repairs

12.3 Warranty is void if:

• The device is opened or altered after repair

12.4 Warranty remedies are limited to:

• Repair, replacement, or refund at Micro Fix’s discretion in line with Section 56 of the CPA

13. Limitation of Liability

13.1 To the fullest extent permitted under the CPA:

• Micro Fix is not liable for indirect, incidental, or consequential damages
  13.2 Liability is limited to the value of the service performed
  13.3 Nothing in these terms excludes rights that cannot legally be excluded under the CPA

14. Customer Responsibilities

14.1 Provide accurate fault descriptions
14.2 Remove personal accounts, passwords, and locks where necessary
14.3 Ensure lawful ownership of the device

15. Communication & Consent

15.1 The Customer consents to communication via:

• Email
• SMS
• WhatsApp

15.2 Electronic communication constitutes valid consent and record of approval under the CPA.

16. General Provisions

16.1 If any clause is found unenforceable, the remaining provisions remain valid
16.2 These terms are governed by the laws of South Africa
16.3 Micro Fix reserves the right to update these terms, provided changes comply with the CPA

17. Right of Refusal & Unrepairable Devices

17.1 Right of Refusal
Micro Fix reserves the right to refuse, suspend, or discontinue any diagnostic or repair service where reasonably necessary, including but not limited to:

• Safety risks (e.g. severe electrical faults, fire hazards, battery swelling, biohazards)
• Devices that have been extensively tampered with or previously repaired to a compromised standard
• Unavailability of parts or technical data required to complete the repair
• Where the cost of repair is likely to exceed the reasonable value of the device
• Suspected unlawful ownership or activity associated with the device
• Non-acceptance of quotation, terms, or required upfront payment

Such refusal will be exercised in a manner consistent with Section 54 of the CPA (right to quality service), and does not constitute a breach where performance is not reasonably feasible.

17.2 Unrepairable Devices
A device may be classified as unrepairable where:

• Faults cannot be conclusively diagnosed despite reasonable efforts
• Required components are unavailable, discontinued, or uneconomical to source
• Board-level or internal damage is too extensive or unstable for reliable repair
• Repair attempts would carry a high likelihood of failure or further damage

In such cases:

• The Customer will be notified, and
• Any diagnostic or labour fees already incurred remain payable, in line with Sections 15 and 54 of the CPA.

17.3 Partial Repairs & Customer Election
Where only a partial repair is possible:

• Micro Fix may offer the Customer the option to proceed with limited functionality
• No guarantee is provided for full restoration
• Warranty (if any) will apply only to the specific work performed, not the entire device

17.4 Return Condition of Device
Where a repair is refused, declined, or deemed unrepairable:

• The device may be returned disassembled or in a non-original condition, where such disassembly was reasonably required for diagnostics
• Micro Fix will take reasonable care but does not guarantee reassembly to original cosmetic or structural condition where not feasible

17.5 No Obligation to Reassemble Beyond Reasonable Means
The Customer acknowledges that:

• Certain diagnostic procedures require irreversible or delicate disassembly
• Micro Fix is not obligated to restore the device to its pre-service state, where doing so is impractical, unsafe, or uneconomical

17.6 Storage & Collection Applies
All provisions relating to storage, collection, and abandonment (Section 10) apply equally to refused or unrepairable devices.