Micro Fix Technology Solutions SA (Pty) Ltd | Reg. No. 2020/754423/07 | 38 Alcade Road, Lynnwood Glen Estate, Pretoria, 0081 | service@micro-fix.co.za | https://micro-fix.co.za

IMPORTANT NOTICE UNDER THE CONSUMER PROTECTION ACT 68 OF 2008 (CPA)

By dropping off, shipping, or submitting your device to Micro Fix, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Please take specific note of the following statutory notices and risk provisions:

* Risk of Data Loss: The diagnostic or repair process may result in the partial or total loss of user-generated data, applications, or media. You are strongly advised to back up all personal data prior to handing over your device.

* Refurbished / Third-Party Parts: Goods presented for repair may be repaired using refurbished, reconditioned, or high-grade aftermarket replacement parts rather than OEM original components.

* Voiding of Warranties & Water Resistance: Disassembly and repair work carried out by Micro Fix will void original manufacturer warranties and may permanently compromise liquid/water-resistance seals.

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1. Authorization & Independent Status

1.1 The Client authorizes Micro Fix, its technicians, and designated agents to perform diagnostic, disassembly, and repair services on the submitted electronic device(s). 

1.2 The Client acknowledges that Micro Fix is an independent electronic repair workshop and is not an authorized service provider or franchised agent of any original device manufacturer (e.g., Apple, HP, Samsung) unless explicitly stated in writing.

2. Guarantees & Warranties

2.1 Statutory CPA Warranty: In accordance with Section 56 of the Consumer Protection Act (CPA), all repair services and parts supplied by Micro Fix carry an implied warranty of quality and proper working order for a period of 3 months (90 calendar days) from the date of repair. 

2.2 Warranty Coverage:

   * The 3-month warranty strictly covers the specific component(s) replaced and the direct workmanship performed as detailed on the invoice.

   * If a replaced part or the specific repair fails within 3 months under normal use due to a defect in materials or workmanship, Micro Fix will repair or replace the part at no additional charge.

2.3 Warranty Exclusions: The 3-month repair warranty is immediately rendered null and void under any of the following conditions:

   * Accidental damage, physical impact, drops, or pressure after collection.

   * Liquid, moisture, or chemical exposure occurring after the repair.

   * Unauthorized secondary disassembly, tampering, or third-party repair attempts after collection.

   * Pre-existing structural or liquid damage as outlined in Section 5 (e.g., boards with existing corrosion or severely distorted frames).

2.4 Indemnity & Limitation of Liability: Subject to statutory warranty rights under the CPA, the Client agrees to release and hold harmless Micro Fix, its owner, employees, and agents from liability for any direct, indirect, incidental, or consequential damages arising from the repair process, except where such damage is directly caused by the gross negligence or willful misconduct of Micro Fix.

3. Device Ownership & Lawful Possession

3.1 The Client warrants that they are the legal owner of the device, or are duly authorized by the legal owner to submit the device for repair, and that the device is not stolen or subject to any lawful claim by a third party. 

3.2 If a device is determined or reported to be stolen, Micro Fix reserves the right to retain the device, cooperate with the South African Police Service (SAPS), and withhold return in accordance with statutory obligations.

4. Quotes, Inspection & Assessment Fees

4.1 Detailed disassembly and component-level assessments incur a non-refundable minimum fee of R750.00, which will be communicated and agreed upon prior to assessment. 

4.2 If the Client accepts the repair quotation, this assessment fee will be credited in full toward the final repair cost.

5. Specific Technical & Pre-Existing Device Risks

5.1 Structural / Impact Damage: Devices with pre-existing physical impact, bent frames, or microscopic fractures may experience total component or power failure during normal disassembly. Micro Fix accepts no liability for pre-existing structural failures. 

5.2 Liquid Damage Repairs: Liquid damage cleaning and restoration processes are performed on a best-effort basis to stabilize the board. Micro Fix provides no express warranty on liquid-damaged boards, except on specific, brand-new replacement parts supplied and billed on the invoice. 

5.3 Dead-on-Arrival (DOA) Devices: If a device arrives in a non-powering ("dead") state, internal system functions (including Wi-Fi, audio, Bluetooth, camera, touch ID, or display secondary lines) cannot be tested prior to power restoration. Any secondary faults identified after power is restored shall be deemed pre-existing condition faults. 

5.4 Frame Distortion: Warped, bent, or dented device housings may prevent new display assemblies or glass from fitting completely flush. Frame repair or alignment is distinct from display replacement and does not constitute a warranty claim on the replacement display.

6. Repair Timelines

6.1 Estimated repair completion times provided by Micro Fix are reasonable estimates and are subject to component availability, courier timelines, and micro-soldering complexity. Time shall not be of the essence unless agreed upon in writing.

7. Storage & Unclaimed Property

In accordance with applicable South African common law and CPA Section 65:

7.1 The Client must collect and pay for repaired or assessed devices within 30 calendar days of receiving notice of completion/assessment. 

7.2 Devices not collected within 14 calendar days following notification will incur a reasonable minimum storage fee of R30.00 per day, accrued until collection or disposal. 

7.3 If a device remains uncollected and unpaid after 90 calendar days from the initial completion notice, Micro Fix reserves the right to issue a final written notice giving 14 days' notice to collect. If uncollected thereafter, Micro Fix reserves the right to sell or recycle the device to recover outstanding diagnostic, repair, and storage costs.

8. Shipping & Payment Terms

8.1 Courier Liability: Devices shipped to or from Micro Fix via third-party courier services are transported at the Client's risk. Micro Fix is not liable for loss, transit delays, or physical damage caused by third-party logistics providers. 

8.2 Payment Prior to Release: Full payment of all outstanding invoices (repair fees, assessment costs, and courier fees) is required prior to the release or return shipment of any device. Micro Fix operates strictly on a non-credit basis.

End of Terms of Service