1. Scope & Applicability of Terms

1.1. These Terms & Conditions govern all electronic diagnostic, testing, module replacement, and component-level micro-soldering repair services provided by Micro Fix to private individual consumers ("Consumer Clients") and commercial, industrial, or juristic entities ("B2B Clients").

1.2. By submitting a device online, dropping off equipment at our Lynnwood Glen premises, or signing an intake sheet/digital authorization, you ("The Client") explicitly agree to these Terms & Conditions.

2. Intake, Authorization & Repair Tracks (Consumer & Commercial)

2.1. Track Selection

During device submission, Consumer and Commercial clients select one of two authorization tracks:

• Track A: Pre-Authorised Repair Limit (Fast-Track)

The Client authorizes Micro Fix to proceed directly with repairs up to a specified pre-approved financial limit. If circuit diagnostics confirm total repair costs are within this limit, work proceeds immediately without quote delays. If diagnosis reveals total costs will exceed the limit, work halts and a formal quote is issued. If a quote exceeding this limit is issued and declined, or if a secondary quote is declined, a standard diagnostic and reassembly fee applies.

• Track B: Standard / Advanced Diagnostic Assessment

The Client authorizes Micro Fix to perform circuit analysis, schematic tracing, and fault determination. An upfront assessment fee is payable prior to bench testing.

2.2. Assessment Fee Crediting Terms

• Approved Quotations: 100% of the paid upfront assessment fee is credited toward the total final repair invoice upon quote approval.
• Declined Quotations & Unrepairable Units: If the repair quotation is declined, or if a device is deemed unrepairable due to severe board-level damage, obsolete/discontinued parts, or CPU failure, the assessment fee is retained strictly by Micro Fix to cover technical bench labor, disassembly, and schematic tracing.

3. Specialized B2B, Heavy-Industrial & Renewable Electronics Terms

3.1. Juristic Entities & Commercial Exemption: B2B, heavy-industrial, high-voltage, plant, solar, and commercial clients acknowledge that transactions are governed under South African contract law and applicable provisions of the Consumer Protection Act (CPA Act 68 of 2008) governing juristic entities.

3.2. Standalone B2B Assessment Fees: Due to extensive bench time, specialized trace analysis, and high-voltage simulation testing required for heavy-industrial hardware, solar inverters, BMS, ECUs, and plant machinery PCBs, B2B assessment fees are strictly non-creditable standalone fees that are billed independently of repair labour and parts.

3.3. Standalone Board Testing vs. Host Installation: Bench diagnostics are conducted in a controlled environment using simulated loads and power supplies. Successful component-level repair on our bench does not guarantee host system operation if secondary external faults exist (e.g., shorted vehicle/plant wiring looms, external solar array faults, or faulty sensors). Final re-installation, wiring checks, and operational safety remain the sole responsibility of the client or certified installer.

3.4. Vehicle Controllers & Programming: Micro Fix performs hardware and board-level repairs on ECUs and instrument clusters. Micro Fix is not liable for immobilizer, key coding, software synchronization, or security locks caused by pre-existing vehicle triggers or battery disconnections.

4. Secondary Fault Protocol & Stop-Work Guarantee

4.1. In accordance with CPA Section 15, if clearing a primary reported fault (e.g., resolving a mainboard short circuit) reveals downstream secondary component failures (e.g., liquid-damaged sub-boards, degraded batteries, or damaged displays), Micro Fix will immediately halt technical work.

4.2. Work will pause to protect the device from electrical or thermal risk. Micro Fix will issue a revised written quotation outlining secondary findings. No further work or board-level intervention will proceed without explicit client authorization.

5. Prior Repair Attempts (PRA) & Risk Acknowledgement

5.1. Reduced Repair Probability: Devices previously opened, diagnosed, or worked on by third-party technicians or unqualified outlets carry a significantly reduced success rate due to latent thermal stress, warped circuit layers, or shorted CPU rails.

5.2. Reclassification: Devices booked in as "unopened" that reveal flux residue, missing shields, or prior micro-soldering during internal disassembly will be reclassified as a Prior Repair Attempt (PRA).

5.3. Non-Refundable Labour: Due to the extensive reverse-engineering and trace restoration required, assessment fees for PRA devices remain non-refundable and non-creditable if the board is found to be irreversibly damaged by prior work.