1. General

These general terms and conditions (hereinafter referred to as the “Terms”) apply to all
agreements between Micro Fix [“Company”] and the user [“Client”] regarding the purchase of repair services. By purchasing the service from the Company, the Client accepts the Terms and Conditions in their entirety.

2. Repair services

The Company offers component level electronic repairs. These repairs are performed by highly skilled technicians with extensive experience and a wide knowledge of electronics in general. The client understands and agrees that all repairs are performed in accordance with best industry practices. The Company sources brand new or refurbished (that are equivalent to new) OEM replacement parts from our supply chain. When OEM replacement parts are not available, then manufacturer-compatible spares are used to restore the electronic equipment serviced here to great working condition.

3. Warranty

In electronics where one part breaks down there is always a risk that other parts will be affected, a so-called cascade failure. A repair of the basic fault caused by a cascade failure is followed by troubleshooting to find all faults that have occurred as far as possible, but it is not possible to provide guarantees without the Client understanding that all efforts are made to the best of the staff’s ability.

The Company therefore provides a short warranty (if applicable, and for a maximum length of 120 days) and is not responsible for any errors or defects different from the original fault invoiced for that may occur after repairing the electronics booked in here. The Client understands and agrees that all repairs are carried out at the Client's own risk. The Company hereby disclaims any warranties, express or implied, including, but not limited to, warranties regarding functionality, quality, suitability or merchantability of the repair. If the Client does not accept this disclaimer, the Client must preferably use another service workshop.

4. Limitation of liability

The Company cannot be held liable for any direct, indirect or consequential damages or losses that may arise in connection with the repair of the electronics handed in here. This includes, but is not limited to, loss of data, possession (via theft), time, revenue, business opportunity or loss of use of the electronics.

5. Prices and payment

The Company uses ten different service rates depending on the type of work involved. If the Client is a private individual and the repair concerns consumer-grade electronics, either a flat rate or hourly rate applies, regardless of the work involved. Also, a consumer-grade electronic consultation fee from R580 (per unit) is applicable. If the Client is not a private individual, or if the repair concerns devices that cannot be classified as consumer electronics, three different categories apply: Troubleshooting, Repair, and Refurbishing. For one or two (1-2) non-consumer electronic unit(s), an industrial-grade electronic consultation fee from R780 (per unit) is applicable. A discount applies to three (3) or more units.

In order to determine which rate applies, the Client must indicate when ordering service whether the order is being placed as a private individual or a business. If this is not stated, or if it is obvious that the order is not for consumer electronics, it will be assumed that the Client is a business (or sole proprietorship) and the rates for this will be used.

Prices for repair services are stated in writing in cases where the Client has requested a quote, but only for electronic equipment brought in to us and after diagnostics is completed. If a quote has not been requested or if a quote cannot be provided, and the Client wishes to know the cost in advance, it is the Client's responsibility to contact the Company to obtain current labour rates. Replacement part cost is as per the supplier’s current list price and varies on a week-by-week basis.

The Client agrees to pay the agreed price for the repair services according to the invoice specifications and payment terms specified by the Company. If the Client has any objections to the invoice, these must be raised no later than the invoice due date. If it is declined, and no up-front diagnostics fee was paid then, at the Company’s discretion, a quote rejection fee applies before the equipment can be released.

If payment is not received, three (3) reminders will be sent via e-mail, SMS and/or WhatsApp. If payment is not received after the final reminder, the Company will auction or re-sell the electronic equipment once 30 calendar days has passed to recoup our expenses. This is known as contractor’s lien, which is a common law right in the Republic of South Africa.

6. Client obligations

The Client is responsible for providing accurate and complete information about the electronics failure or lack of functionality when submitting it for repair. If this information is missing, the Company may choose to return the device without action, or perform a repair to the best of its ability based on the symptoms exhibited by the device. The Client is also responsible for providing the necessary accessories, cables, AC adapter, plug adapter, access codes or passwords to be able to carry out the troubleshooting / repair.

7. Privacy

The Company guarantees that all client data and information provided in connection with any repair services will be processed in accordance with applicable data protection laws and confidentiality regulations. In the case of data reconstruction of crashed storage media, the rescued material will be stored for one month to ensure that the Client has time to take a backup copy. After one month, the material will be completely destroyed and will not be able to be recreated.

8. Force Majeure

The Company is not responsible for any delay or inability to perform the repair services due to events beyond the Company's reasonable control, including, but not limited to, strikes, natural disasters, government decisions including a state of emergency, or shipping delays by freight forwarders.

9. Applicable law and dispute resolution

These Terms and all agreements between the Company and the Client shall be governed by South African law. Any disputes arising in connection with these Terms or the repair services shall be settled by final and binding arbitration at the District Court in Pretoria.

By purchasing the repair services from the Company, the Client acknowledges and agrees to have read, understood and accepted these general terms and conditions in their entirety. If the Client does not accept the Terms and Conditions, and if the Client has already sent in a unit for repair, the repair will not be performed and the unit will be returned without action (if contact details/return address is provided with the device). If no contactable information is included with a unit, and no written correspondence is received from the sender of the unit, then the unit will be given to an e-waste recycling company after 30 days as it is then deemed abandoned.