Basic Terms and Conditions for drop-off and booking in an Electronic Device

These terms and conditions govern the submission of electronic devices to Micro Fix for inspection, diagnosis, repair, or other services in Pretoria, South Africa. By booking a device with us, the customer agrees to the following:

1. Device Condition at Submission
• The customer must disclose any known prior repairs, modifications, liquid damage, or third-party interventions.
• Micro Fix is not responsible for pre-existing damage, missing components, or faults arising from prior handling by third parties.
2. Diagnostic Assessment
• All devices will undergo a diagnostic assessment to determine the nature and extent of faults.
• A non-refundable diagnostic fee applies in most cases.
• Not all faults may be identifiable during diagnosis, and additional issues may arise during or after repair.
3. Repairs and Work Authorisation
• Repairs will only be performed upon the customer’s approval of a quotation.
• Customer-requested work outside standard repair recommendations is undertaken at the customer’s risk.
• Micro Fix reserves the right to decline repair if the device is deemed unsafe, non-repairable, or uneconomical to restore.
4. Liquid Damage and High-Risk Devices
• Devices with liquid damage or other high-risk conditions are repaired on a best-effort basis with no guarantee of full functionality.
• Micro Fix is not liable for progressive damage or data loss in these devices.
5. Liability
• Micro Fix will exercise reasonable care and skill but is not liable for pre-existing defects, data loss, or consequential damages.
• Warranty is only provided on specific repairs or components as explicitly stated in the quotation.
6. Payment
• All fees, including diagnostic fees, repair charges, or parts replacement costs, are payable as specified in the quotation.
• Devices may not be returned or collected until all applicable fees are settled.
7. Device Collection and Retention
• Customers are responsible for collecting their devices within a reasonable period after repair completion.
• Micro Fix reserves the right to retain devices in accordance with South African law until payment is received.
8. Governing Law
• These terms and conditions are governed by the laws of the Republic of South Africa, including the Consumer Protection Act, 2008.

By submitting a device for in-person booking, the customer acknowledges that they have read, understood, and agreed to these terms and conditions.

Damage Report for Electronic Device Insurance Claim Clause

Upon request, Micro Fix can provide a written damage report for electronic devices to assist customers in submitting claims to their household content insurance providers. By requesting a damage report, the customer acknowledges and agrees to the following:

1. Purpose and Scope
• The damage report is intended solely for insurance claim purposes and reflects the condition of the device at the time of inspection or assessment.
• The report will document visible damage, suspected faults, and the findings of the assessment; it does not constitute a guarantee of repairability or the financial outcome of any insurance claim.
2. Fees and Payment
• A fee is charged for preparing the damage report. Payment is required prior to issuance of the report.
3. Accuracy and Limitations
• The report is based on the assessment of the device at the time it is received and may not identify latent, hidden, or future damage.
• Micro Fix is not liable for any decisions made by the insurance provider or for the outcome of the insurance claim.
4. Customer Responsibility
• The customer is responsible for submitting the report to their insurer and providing any additional documentation required by the insurance provider.
• Any follow-up queries or clarifications requested by the insurer may incur additional fees.

By requesting a damage report, the customer confirms that they understand the scope, limitations, and purpose of the report and that it will be used solely for insurance claim purposes under South African law.

Shipment of Electronic Devices Clause

Customers who choose to ship their electronic devices to Micro Fix for diagnosis, inspection, or repair acknowledge and agree to the following terms:

1. Risk During Transit
• The device remains the responsibility of the customer until received and signed for by Micro Fix.
• Micro Fix is not liable for loss, theft, or damage incurred during transit. Customers are advised to use a reputable courier service with adequate insurance coverage.
2. Packaging Requirements
• Devices must be securely packaged to prevent damage during shipping.
• Micro Fix may refuse to accept devices that arrive in inadequate or unsafe packaging.
3. Customs, Import, and Export
• Customers are responsible for complying with any applicable import, export, or customs regulations, including payment of duties or taxes, if shipping from or to another country.
4. Condition at Arrival
• The condition of the device upon receipt will be recorded by Micro Fix. Pre-existing damage, missing components, or liquid damage will be noted and may affect the ability to perform repairs.
5. Repair and Diagnostic Procedures
• All repairs and diagnostics will be conducted as per standard terms and conditions. Micro Fix is not liable for unforeseen damage discovered during the diagnostic or repair process.
• Shipping does not affect the application of diagnostic fees, repair quotations, or other service terms.
6. Return Shipment
• Devices will be returned via courier after repair or assessment at the customer’s expense, unless otherwise agreed.
• Micro Fix will exercise reasonable care when packaging the device for return but is not liable for damage incurred during return transit unless caused by gross negligence.

By shipping a device to Micro Fix via a third-party service, the customer acknowledges and accepts the risks, responsibilities, and conditions outlined in this clause under South African law.

Consumer Uncollected Repairs Policy

1. Notification: We will notify you when your repaired item is ready for collection via SMS, email, or WhatsApp.
2. Collection Period: Please collect your item within 14 days of notification.
3. Storage Fees: Items left uncollected may incur a reasonable storage fee, after 15 days.
4. Abandoned Items: If an item is uncollected after 60 days, we may, after 14 days’ written notice, dispose of or sell the item to recover repair and storage costs.
5. Liability: We are not responsible for loss, theft, or damage to items left uncollected beyond the collection period.
6. Consumer Rights: Your rights under the Consumer Protection Act 68 of 2008 remain unaffected.

Google Reviews (including other review platforms) and Feedback Clause

Micro Fix welcomes customer feedback and reviews on platforms such as Google Reviews, Hello Peter, etc. to help improve service quality. By submitting a review:

• The customer confirms that the review reflects their genuine experience with Micro Fix.
• Reviews must not include defamatory, false, or misleading statements about the company, its staff, or other customers.
• Micro Fix may respond to reviews for clarification or to address concerns but reserves the right to report or request removal of reviews that violate platform guidelines or South African law.
• Any incentives or requests for positive reviews must be explicitly disclosed and comply with applicable consumer protection and advertising regulations in South Africa.
• Reviews do not form a contractual obligation, guarantee, or warranty regarding services received.

By leaving a review, the customer acknowledges that Micro Fix may reference or respond to the feedback publicly in accordance with platform policies and South African legal requirements.