By placing an order on this website via our web-form and shipping/bringing your device in for repair, you are in agreement with the following terms:

⚠️ Diagnostics & Symptoms Review Process

Electronics repairs are unpredictable, especially when it has been worked on elsewhere before being booked in here. It is vital that your valuable electronics is handled by a knowledgeable professional. That is why, Micro Fix (Service Provider) has a strict policy of either an up-front diagnostic fee or a bench fee after troubleshooting (is completed) being paid prior to the device being returned. The fee covers the technician’s time and specialized knowledge to interpret fault codes from test equipment and symptoms exhibited by the electronic device handed in by a client.

 General PCB Symptoms Review & Repair Process

A PCB (Printed Circuit Board) removed from a consumer or industrial electronic unit requires an up-front diagnostic fee to be paid before its troubleshooting can be processed. Please note that we, Service Provider, are not liable for any technical fault(s) in the system that the PCB is removed from. Fault analysis of the PCB includes cleaning; fault finding; part number research/matching; part sourcing and testing. In most instances, a repair estimate will be provided once the fault-finding process is concluded.

💰 Device as Collateral for Payment

Payment is due upon completion of diagnostics and providing a written estimate, and we will send you a payment request (hereinafter referred to as an invoice) using our card payment processor or EFT payment request. Payment, be it a deposit or full payment, is due immediately upon invoice. After 30 days, if payment has not been made, the device will be deemed abandoned and will be sold or salvaged to cover the cost of time and parts that went into your (the Client) repair.

Likewise, if a device is not repaired and we invoice you for return shipping, and you do not pay the return shipping invoice, the 30-day rule applies.

🚚 Free Return Shipping

Items marked as free return shipping (POSTNET to POSTNET) are for major centres in the Republic of South Africa only. All other areas, including Lesotho and Swaziland, will be invoiced the applicable fee for shipping.

Free return shipping is built into the repair price. As such, if a device is not repaired — either because service is refused or because the repair attempt was not successful — free return shipping is NOT implied, and you must pay to have your item returned to you.

If your package is returned to us, or you request to cancel the shipment because you provided the wrong shipping address, the postage we spent on sending it to you is already used.  You will be required to pay a separate delivery fee to have it re-shipped to the correct address. Micro Fix operates on fair processes when interacting with the general public or B2B, which is governed by the CPA (Consumer Protection Act) and the applicable law in the Republic of South Africa.

🛠️ Authorization to Work on the Device

I (the Client) understand that submitting my electronic device, I fully authorize Micro Fix to disassemble my item, remove parts, install new parts, research, and develop a solution in an attempt to repair my item.

🐜 Bugs / Animal Urine / Other excrement

If we open up a device and there are bugs (dead or alive), an automatic service charge of R700 will be added to the cost of service. We also reserve the right to immediately quit the service, close it back up, seal the item, and return it to the customer without service completion. The same applies to animal urine or other excrements.

📬 Implied Agreement

If you send an item in for repair, you are implied to agree to this terms page even if you didn't read it. This page is not hidden. It is your (the Client) responsibility to be familiar with our terms before sending an item in. We do not accept cancellations. Once you mail it in, with a completed admin form, the device will be worked on and invoiced for diagnostics and quote. If no admin form is submitted with a sent electronic device, it will only be stored for 30 days. If no written communication is received before 30 days has passed, it will be deemed as abandoned.

💧 Liquid Damage Disclaimer

Liquid damage will automatically void any warranty available, whether the liquid damage occurred before or after the service. We may elect to refuse work on devices with liquid damage, but even if the device is serviced, there will be no warranty.

We do not "repair liquid damage," but we may repair components damaged by the liquid. Once a device has liquid damage, it remains a liquid compromised unit that may develop future problems. Liquid damage cleanup is subject to additional fees. 

🧰 Prior Repair Attempts

If a device has had prior repair attempts, this can often cause the repair process to take longer than anticipated, require additional parts, or cause a device to be non-repairable.

Because we aren't able to determine prior repair attempts until we have a device open and are actively working on it, we must disclose that prior repair attempts may attract additional labour fee to the repair total if it causes longer than normal repair bench time. In addition, if it is determined that damages caused by a prior repair attempt result in a non-repairable device, we will charge a "repair attempt" fee for the time and parts used in the attempt.

🚫 No Refunds

There are no refunds beyond the first 7 days of a warrantied device’s return with the invoiced work order. Service sales are final.

In the event that a repair fails within 90 days, we will re-perform the repair for the original diagnosed fault at no additional charge. The client will be responsible for the cost to send it in again. We will cover return shipping to the client. Any claims of a failed repair will not satisfy a claim for a refund. We must be given the opportunity to inspect the device and re-perform the repair service.

🛡️ Warranty

All standard condition device repairs are warranted by Micro Fix for a period of 90 days from the return delivery date.

• Warranty covers defects in our service provided and will not cover damage caused by the client.
• Clients must use approved chargers / AC adapters for charging repair, and must use brand-new HDMI cords for HDMI repair to have warranty coverage.
• Warranty means that we will repair the item again at no charge if the invoiced service provided fails within 90 days of the return delivery date.
• Warranty only covers the specific issue that was addressed during initial drop-off. (For example, if you sent a laptop in for battery replacement, the service does not include and would not warranty that the trackpad worked or would continue to work.)

🔄 Data and System Reset

We make every effort to not reset a system and erase everything on it. We will reset a system if it is deemed necessary to achieve desired results.

For instance, sometimes after doing an HDMI port replacement on a Xbox, we find that the system is sort of "locked" into low resolution mode and must be reset to restore 4K output and HDR settings. Be advised that resetting a system can be part of any repair process, as we are primarily focused on hardware repair and not software fixes.

🧩 Modified Devices

We do not accept devices modified from their factory operational design for repair. This is to say, a custom shell is fine, but modified buttons, triggers, or 3^rd party software is not accepted. Finally, do not send undisclosed hardware hacked or software-modded Nintendo Switch systems to us.

These terms are subject to change at any time.