Electronic devices we service here

Diagnose and repair major brand video game consoles, laptops, inverters, UPS’s and internal power supplies. Samsung Galaxy phones and tablets, Apple iPhone and iPad, Apple MacBook Air and Pro and certain other electronics. Offer micro soldering and no-power repairs on a variety of standalone circuit boards.

E-mail or telephonic enquiries

Please note that Micro Fix can only give you (potential client) an estimated cost or price range for the service and/or repair of a specific electronic device. An official quotation can only be provided once an electronic device type that we service and/or repair has been assessed here. We cannot issue a written quote if the device in question is not in our physical possession and/or a consultation fee has not been paid prior to the quotation being provided.

Electronic repair risks

Repair of any electronic device has an attached risk to it. A device may be beyond repair due to lack of spares availability and access to it for an independent repair entity likes ourselves or being rendered useless by a repair attempt of a 3^rd party prior to it being booked in here. Circuit board components deteriorate over time and can fail without warning – which is exacerbated when a device has been exposed to liquid damage and its components are oxidized and corroded.

Devices with factory-glued screens such as iPad or Samsung Galaxy Tab involve prying the screen to access its innards. Screens are very delicate and may crack or break during the prying process. Our technicians are highly experienced and the risk of screen breakage is minimal but glass can break and risks do exist. For other devices, the technician needs to apply a significant amount of force to disassemble it and there may be minimal cracks or tool marks on its external surface which cannot be avoided.

Touch / Face ID may fail during the repair process of Apple devices. Although not common, it can happen depending on the device’s condition. So, any prospective client needs to keep these risks in mind before booking in a device with a service provider.

Bringing in device’s requiring repair

Please note that Micro Fix does not operate from a retail storefront, but a residential address in a gated estate. An appointment for drop offs are an essential requirement. This can be done via e-mail or phone call to establish a specific time for drop off/pickup during our trading hours.

In regards to inspection, most devices brought in for possible repair requires a diagnostics fee to be paid upon drop off or prior to shipping it to us. It is so that we can evaluate its fault and provide a client a repair cost estimate once all necessary troubleshooting is complete. In instances of a flat-rate repair, we will confirm if it falls within the parameters of the set-fee repair and only invoice the balance once the repair is successful. The inspection fee starts @ R350. This requirement does not apply to B2B (Business to Business) clients.

If the device cannot be fixed, the consultation fee covers the processing of the work order, it’s reassembly and return to a client.

Courier delivery is accepted, as someone will be available to receive your device here. Micro Fix also accepts faulty devices at our local POSTNET. It is a prerequisite to have a filled in admin form in the package so that we can identify the device owner and communicate accordingly. If no admin form is in the package, it will be held here for a further 30 calendar days. If we receive no communication from the device owner, it will be donated to our electronics recycler.

Estimates and quotations

The accepted definition of the difference between an estimate and a quotation is the following: an “estimate” is a rough approximation of a cost (often based upon limited information), while a “quote” is a fixed price for a specific service or product (usually provided when all details are known and considered final). In the context of electronic repair, an estimate is a rough price guide based on the symptoms described over the phone or on e-mail prior to a device being handed in here. A quotation is a solution for its primary fault once a device has been bench tested so as to ascertain the replacement parts and labour cost needed to complete a repair. A quote can be revised should further parts and labour be required after the initial diagnosis.

Please note for electronic repairs up to R2000-00, we will automatically complete the job before testing it and invoicing the client. For repair over R2001-00, the client must approve the quote in writing before we process it. Approval, in most cases, requires a deposit to be paid before the replacement parts are acquired from the local supply chain and the repair can be processed. For quotes requiring its parts to be ordered from overseas, the client will be liable for an expedited delivery cost. Due to the unreliable nature of the local postal service, special orders can no longer be shipped via standard airmail for approved client repairs.

Devices with broken factory seals

For devices that have already been opened, the flat rate/repair costs can vary significantly. The simple "flat rate/expenses/inspection" is designed for devices that are original and sealed. Devices that have already been opened or tinkered with often contain unexpected surprises that involve significantly more expense. If you do not state this when placing the order (shipped in devices), we will inform you via e-mail and wait for a response. This will, unfortunately, significantly increase the processing time.

Turnaround time

We pride ourselves on the efficiency of our repair work. However, there are many factors that determine the length of an individual work order which is beyond our control. A reasonable attempt is made to service a device in the order it was received. A repair can be completed in as little as 48 hours from quote approval, but Micro Fix is not liable if takes longer. Any reference to service times on our website or in promotional materials are an estimate based on previous experience and are not meant to represent an exact time frame or offer any guarantees of service time.

Therefore, the processing time (shipping & delivery) is 10-20 working days after arrival. If you have not heard from us yet, it is simply because your work order has not yet been processed. If you have not heard from us after 20 working days, please make contact by email or WhatsApp. Due to a large number of orders, there is a high workload. This positive development shows that our services are valued and that we have gained the trust of our clients. However, we would like to sincerely apologize for the longer waiting times that may arise due to the higher than usual demand of our services.

Collection of devices

The client is notified in writing when the device is ready for collection. A valid work order receipt or ID document must be presented before the device(s) can be released. If final payment was made via EFT, then the device may only be collected once the funds have cleared into our bank account.

Shipment of devices

The shipping instructions provided on our admin form; are the instructions we follow to fulfill its return post-service. Please ensure that your items are securely packed when sent to us. Insurance policies of courier companies vary, which is why it’s best to ensure you’ve used sufficient packing materials in the parcel prior to its transit to Micro Fix.

Conversely, Micro Fix will package a serviced device as best as humanly possible prior to its return shipment. However, we accept no liability for any damage during its return.

Payment methods accepted

For shipped in device’s:

Yoco secure payment link for debit/credit card

EFT

For walk in device’s:

Card machine for debit/credit card, Apple Pay or other contactless payments

EFT

Micro Fix is a cashless entity

Device repair warranty

Original sealed devices without damage caused by force/improper use. Entitlement to the statutory warranty of up to 90 days, as per the Consumer Protection Act (68 of 2008) of South Africa.

* Unsealed devices/DIY goods/damage caused by force/improper use. Depending on the damage, you may receive a warranty of up to 45 days *

Sending in standalone circuit boards, any claim to a warranty is void.

A warranty applies to devices that can be closed and sealed by us after repair. If the seal is broken, any claim to a warranty enforceable by Micro Fix expires. A warranty can only be claimed if the defect is related to the repair carried out and parts replaced by Micro Fix.

A post-service warranty offers and its written terms is at the sole discretion of Micro Fix.  

Waiver and indemnity

The client indemnifies Micro Fix, their members, directors, and employees against all claims and losses arising from the use of services, even if such use involves minors. The client acknowledges and accepts all risks associated with participation in any services or activities provided by Micro Fix. All written and/or signed agreements between a client and Micro Fix are governed by the applicable laws of the Republic of South Africa.