Terms of Service
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1. Provision of Service
Micro Fix shall provide service to a client who fills in our basic service agreement at our premises or completes the admin form provided prior to shipping in an electronic device via courier or our nominated local POSTNET branch. The effective date of this agreement ("the commencement date") is the date on which the service(s) first commence. For the duration of this agreement thereafter, Micro Fix shall make reasonable efforts to make available a continuous and error-free service to the client as per the general terms of service herein and the signed agreement once the device booking is done and the service it requires is completed with us.
2. Back up your data
Micro Fix is not liable for loss of user data and its the client's responsibility to ensure that a copy of their data is kept on a cloud service (online) or on physical media storage such as an external hard drive (off-line). From time to time, we may need to restore a device to its default factory settings in the course of a repair. This will be communicated in writing for client approval before we proceed with such an action.
3. Estimates, deposits & fees
Micro Fix will inspect each and every device we receive to either confirm the reported fault by a client before proceeding with a standard repair request or to determine what is wrong with it so as to produce a quote for a client.
Micro Fix charges an inspection fee to cover the materials and time involved in assessing a device for quotation purposes. During the assessment process, an assigned technician will inspect an electronic device to establish the root cause of it malfunctioning.
After the assessment has been completed, the client is provided with a written estimate. At acceptance of the estimate, a deposit amounting 50% of the value of the quote is required for the repair to be processed. The inspection fee will be applied as a credit against the final invoice.
In the event of a declined quotation, the inspection fee is retained as our consultation fee.
The inspection fees for retail walk-in's are as follows:
Technical assessment for Smartphones / Tablets ~ R380.00
Technical assessment for Game Consoles ~ R480.00
Technical assessment for Laptop's / MacBook's ~ R580.00
Technical assessment for Power Supplies ~ R680.00
Technical assessment for Backup Inverter Trolley's ~ R780.00
The inspection fee for retail mail-in electronic device repair is R500.00
For Hardware replacement or upgrades / Other electronic device repairs (e.g. standalone PCB repair) assessment carry a quote rejection fee if our repair quote is declined
An official quote that a client receives from us via e-mail will be valid for seven (7) days. It must be approved or declined in writing
4. Quotations
The quote is only valid for 7 days, thereafter the quote will automatically lapse.
Please note that payments made by EFT need to reflect in Micro Fix's bank account prior to continuation of service or the device's release. A proof of payment will not suffice.
The quote is issued upon initial diagnosis. The quote is subject to change should other parts be required and will be sent to the client in the form of a change order that requires approval. Should the change order be declined, the device will be released with only the primary fault [e.g. no power resolved] repaired.
Any quoted-for replacement part is sourced from our Suppliers spares channel and may contain new or refurbished parts that are equivalent to new parts in respect of performance and reliability.
5. End of service products
Technology changes at a rapid pace and many parts of older models may no longer be manufactured. This at times, only becomes known after a part order has been made. The fact that a replacement part has become obsolete is out of our control and your (client) understanding is much appreciated.
6. Items not collected
Electronic device and/or accessories not collected in the event of a device being deemed beyond repair, a repair quote rejected or after the completion of a repair - item(s) not collected within 14 days of client notification will be archived (stored). Should the client fail to collect the item(s) within 30 days of completion of the service/repair then Micro Fix shall have the right to charge a storage fee.
Before the lapsing of 30 days from inspection, all outstanding fees will be payable to retrieve the item(s). From the 31st day onwards, items not collected become the property of Micro Fix and may be sold to defray costs.
Device(s) that are unrepaired, will be recycled. Micro Fix kindly asks our client's to familiarize themselves with our standard terms and conditions; the latter is printed on all admin forms and quotations.
7. Where our responsibility ends
Great care is taken when we handle an electronic device that is sent in for service or repair. However, Micro Fix is (a) not liable for cosmetic imperfections prior to the device being checked in or further cosmetic imperfections from occurring during the process of servicing a device. Furthermore, Micro Fix is (b) not liable for secondary faults or a completely different fault being found during our troubleshooting process from that which is initially reported by a client.
c) Micro Fix is not liable for not being able to source replacement parts or a vendor not having stock at the time of the device being booked in here
d) Micro Fix is not liable for not being able to repair a device booked in here
e) Micro Fix is an independent service provider bound by the stipulations of the Consumer Protection Act (CPA) of South Africa and are not authorized by the manufacturer or the official South African agent of the electronic device(s) we choose to service. Therefore, Micro Fix is not bound by the manufacturer warranty/guarantee. If a client still has a valid manufacturer warranty, then we recommend that you first go through the applicable authorized repair channel for service. If the manufacturer warranty has expired, then we will assist where we can at an out-of-warranty cost for service
f) Once a serviced device has been handed over to a nominated postal or courier service for return delivery, Micro Fix is not liable for how it is handled, damaged or lost in transit. Direct any communication required to the delivery service provider concerned, not Micro Fix