4.1 Complimentary Intake Assessment

Every Device receives a complimentary intake assessment to verify reported symptoms, visually inspect the Device, identify obvious damage or prior repair attempts, determine the appropriate service category and assign the correct assessment tier. This assessment is not a complete technical diagnosis.

4.2 Removable Component Confirmation Assessment

Applicable to standard consumer electronic devices including smartphones, tablets, laptops, handheld gaming devices and game consoles where a removable component (such as a battery, screen, charging port, speaker, camera, cooling fan, storage drive, keyboard or similar modular component) is suspected to have failed.

Fee: R500.

The assessment confirms component failure, compatibility, repair suitability and whether an obvious board-level defect exists.

Where the repair proceeds, 100% of the assessment fee is credited towards the repair invoice.

Where the repair is declined, the R500 assessment fee remains payable and covers professional labour, safe disassembly/reassembly, testing, technical verification and workshop equipment utilisation.

Where a board-level fault is identified, no further engineering diagnostics will commence until the Customer authorises the applicable Board-Level Diagnostic Assessment.

4.3 Board-Level Diagnostic Assessment

Assessment Tiers:
• R700 – Current-generation game consoles, flagship smartphones, flagship tablets and standard Windows laptops.
• R800 – Premium home audio amps, Hi-Fi receivers, Bluetooth floor-standing speakers, etc.
• R860 – Residential solar inverter and inverter trolley.
• R900 – Gaming laptop and MacBooks.

PCB-only submissions, industrial electronics (etc.), have their own fees. The applicable assessment fee will always be disclosed and authorised before work commences.

Where repair proceeds, the assessment fee is credited towards the final repair invoice.

Where repair is declined, the assessment fee is retained as remuneration for specialist engineering expertise and fault isolation.

4.4 Third-Party Specialist Assessments

Where Micro Fix determines that a Device requires specialised testing, diagnostics or repair beyond its in-house capabilities, the Customer may be offered referral to an approved third-party specialist laboratory.

Any diagnostic fees, deposits, shipping costs or other charges required by the third-party specialist will be disclosed before the Device is forwarded.

No Device will be transferred until the Customer has expressly authorised the referral and paid any applicable third-party fees.

Third-party assessment fees are charged on behalf of the specialist service provider and are subject to that laboratory's policies regarding refunds or credits toward repair costs. Micro Fix will communicate these terms before obtaining Customer authorisation.