1.     INTRODUCTION

1.1 The terms set out in this document (“Agreement”) shall apply to the repair (“service”) we provide to repair your smartphone, tablet, laptop, games console; including controllers (“Device”)

1.2 Any reference to “us”, “we” and “our” refer to Micro Fix Technology Solutions Pty Ltd and references to “you” and “your” are references to you (“Customer”).

Summary:

Use of our repair service may void your manufacturer’s warranty.  If you are unsure as to the validity of your warranty, please liaise with the manufacturer of your device prior to utilising our service.

Any data or information that you may have stored on your device shall remain your responsibility and we accept no liability for loss of such data however caused.  Prior to utilising our service, we highly recommend that you back-up your device onto an external hard drive or online Cloud service.

We take no responsibility for any progression in damage for device(s) that have been damaged by liquid. Although unlikely, opening the device could initiate further damage and, in some cases, may result in the device being unrepairable.

We have a general policy of repairing and automatically invoicing for repairs up to R2000.00. Repairs that are R2001.00 and up, shall have a formal quote prepared and if you approve it, then 50% of the quoted fee is to be paid via EFT into our business bank account (with proof of payment) before we continue. Authorization for a repair is deemed as when a customer pays this deposit into our account. A verbal or written “YES”, unfortunately, will not suffice.  

For Level 3 repairs (i.e. motherboard repairs) we have decided to average out the fee for a comprehensive repair based on a NO FIX / NO FEE principle (if we cannot fix the unit and it isn't a prior botched repair attempt before being booked in with us -- there is no fee).  We are giving the South African public solution billing for their motherboard repair needs. If the device requires more than just a motherboard repair, only then will you receive a written quote needing approval. Quote approval is deemed as 50% of the quoted fee being paid before we continue. Declining a quote is deemed as payment of a R100.00 “strip down” or administration fee upon collection of your device or us return shipping it to an out-of-town customer.

We shall offer no warranty for liquid spill/damage repairs. We will attempt a repair so as to make it power on again for data recovery purposes only. Depending on what was wrong with your device, the device itself may be functional but you won’t receive any warranty.

We take no responsibility for any progression in damage where your device has been repaired by a third party prior to utilising our repair service. Should any issues arise, once the device is opened, we will contact you via telephone/email. (Examples of this may include missing internal components and or torn flex cables etc.).

We cannot guarantee your device will be repaired/returned within our stated turnaround time as there are a number of external factors that can affect this.  Any stated turnaround time will commence once your device has arrived at our repair centre.

The warranty term included with your repair is detailed in section 2.  If your device develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply. The warranty includes the repaired/replaced part(s) only and does not include further accidental or liquid damage to these parts. If your device is repaired by a 3rd party after utilising our service, your warranty with Micro Fix (herewith known as) will be null and void.



2.     REPAIRS

2.1 This agreement shall start from the date you sign the booking confirmation form (in-store) and will continue until we have repaired or otherwise returned your device, and received any payment due from you.

2.2 We shall make all reasonable efforts to repair your device subject to part availability and under the terms of any relevant warranty/guarantee. We shall perform our service with the upmost care and attention to detail.

2.3 We shall use high quality parts for the repair of all devices. Original or next-best manufacturer compatible spare parts.

2.4 We will require the passcode of your device to test before and after repair. Should you prefer to retain this information, we can still proceed with a repair but will not be able to perform a full functionality test on your device post repair check. If you are unable or unwilling to provide your passcode/password, we will replace all relevant components in line with the fault(s) identified.  However, as we are unable to complete a full functionality test on your device, no warranty will be offered as we cannot confirm the repair has been successful.

2.5 Any ETA or turnaround time for completion of your repair is an estimate only and does not form any obligation under the terms of this Agreement. We will aim to return your device as soon as possible, however, any Level 3 repairs (i.e. repairs to the mainboard) may take 7 working days or more to complete.  Any stated turnaround time is also linked to the relevant parts being available for the repair to be completed.

2.6 We will notify you (via e-mail/text) when your device has been repaired/non-repairable and is available for collection in-store. If the product is not collected within 90 days of receiving notification, we reserve the right to scrap, sell or recycle the unit.

2.7 We reserve the right to retain your device until any and all outstanding payments are made.

2.8 If for any reason we are unable to complete a repair, or the repair will incur further costs payable by you over and above the initial repair price, we will notify you via text, e-mail and/or telephone.  If no fault is found on your device or you choose to decline a revised quote, we will return your device unrepaired.

2.9 Use of our repair service may void your manufacturer’s warranty. If you are in any doubt as to the validity of your warranty, please contact the manufacturer prior to utilising our service.

2.10 We will affix warranty seals following repair.  Any tampering or removal of the warranty seal will result in your warranty with Micro Fix becoming null and void.

* Please see below for further detail in respect of specific warranty periods:

DEVICE

WARRANTY PERIOD

Mobile Phone Repairs:

·       Screen repair

·       Battery replacement

·       Other repair (small parts)

 

3 Months

Tablets – iPad Repairs:

·       Original LCD replacement

·       Original Battery replacement

·       Other repair (small parts)

 

3 Months

Tablets – Other manufacturer repairs:

·       Original Screen replacement

·       Other repair (small parts)

3 Months

Laptop Repairs:

·       Original Screen repair

·       Battery replacement or keyboard repair

3 Months

Gaming Repairs (Xbox and PlayStation consoles):

·       Laser repair

·       DVD drive repair

·       Other repair (small parts)

3 Months

Gaming Repairs (Handhelds):

·       Screen repair

·       Battery replacement

·       Other (small parts)

 

3 Months

2.11 The warranty offered by us is linked to a specific device as identified by its IMEI or serial number and to a specific customer as identified by the records on our system.  The warranty will cover the customer for any reoccurrence of the original fault and for the part replaced/repaired only.  However, if additional faults arise, they will not be covered under the terms of this warranty.  Furthermore, the warranty will not cover accidental damage, and is non-transferable should the device change ownership.

2.12 We do not accept liability or responsibility for any progression in damage where your device has been repaired by a third party prior to its arrival at our repair centre.  

2.13 We do not accept responsibility for any progression in damage where a device(s) has been damaged by liquid. Opening the device could initiate further damage which in some cases may lead to the device being unrepairable.

2.14 Any services that are considered cosmetic in nature do not carry a warranty. Laptop casings; hinge replacement; tablet or mobile phone casing; back glass replacement; front glass replacement; dust or grime cleaning service; thermal paste reapplication and a replacement set of device screws are classified as cosmetic in nature.

2.15 Any software services are considered a tune-up service and do not carry a warranty. Operating system installation and reinstallation; productivity software and utility installation; software update; settings changes; data backup and restore; virus and malware removal; device password removal and iCloud bypass or removal and lastly, data recovery are classified as a tune-up service.

2.16 Any 3rd party / generic / manufacturer-compatible part that is requested by the customer to be installed to complete a repair, will carry a 45-day swap out warranty only. If it totally stops working in the warranty period, we will exchange it for a replacement generic part only. For example, sluggish touch response and dull colour display are not grounds for a warranty claim (in the case of a mobile phone screen). Full terms and conditions will be on the rear of the receipt.

2.17 Any OEM (Original Equipment Manufacturer) wear and tear part replacement will carry a 14 business day swap out warranty. These are internal power supplies for a gaming console and desktop PC; trackpad for laptops and MacBook; Sticks and shoulder buttons of a controller for gaming consoles; internal fan for gaming consoles and desktop PC. Full terms and conditions will be on the rear of the receipt.       

2.18 We shall offer a 3-month warranty for motherboard repairs (internal or native to a device only). Should your device display additional issues relating to circuit board damage during the warranty period, we will re-assess and re-quote for the work required.

2.19 We regrettably do not offer a warranty for standalone circuit board repairs as we cannot test them in the device it was removed from nor do we have the in-house industrial electronics test rig to stress test each and every one of them. We will test them for continuity and that the components replaced test measure to their factory specification only.

2.20 Following repair, we cannot guarantee any water-proofing or water resistance to your device.



3.     LIABILITY

3.1 Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the extent that the cause of action related to our supply of the Services, at our exclusive option to: (a) supplying the Services again; (b) payment of the cost of having the Services supplied again; or (c) repaying you any amount that you have paid in respect of the Services.

3.2 If, through our negligence or misconduct, we damage your device Beyond Economical Repair (BER), our liability will be limited to the cost of providing a replacement with a product that is the same as or similar to the original device.  Should this issue arise, we shall provide the replacement within a mutually agreed timeframe and upon your device becoming unrepairable.

3.3 Any data or information that you may have stored on your device shall remain your responsibility and we accept no liability for loss of such data however caused.  Therefore, it is highly recommended that you back-up your device to an external source (e.g. USB flash drive; external hard drive; etc.) prior to utilising our service.

3.4 Nothing in clause 3 shall apply so as to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act of RSA (2011); or (d) fraudulent misrepresentation.

3.5 We accept no liability direct or indirect, for special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, data, profits, anticipated saving, goodwill or any other indirect or consequential loss or damage of whatsoever nature howsoever arising.

3.6 We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within three months of becoming aware of the circumstances giving rise to the claim or, if earlier, three months from the time you ought reasonably to have become aware of such circumstances.



4.     DATA PROTECTION

4.1 We ask for your name, telephone number and e-mail address so that we can notify you when your device has been repaired (or unrepaired) and provide you with an efficient customer service experience. By signing or agreeing to our terms and conditions and by using our service, you consent to us utilising your details as described above.

4.2 We will not share your data with any third-party companies.



5.     GENERAL INFORMATION

5.1 We shall not be liable to you for any delay in our failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.

5.2 Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.

5.3 This Agreement sets out the whole agreement and understanding between you and us in connection with its subject matter.

5.4 This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.

5.5 If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of the Agreement so that it is effective to the extent that it shall not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.

5.6 Nothing in this Agreement shall confer on any third party and benefits under the provisions of the Law of Contract in South Africa.

5.7 This Agreement shall be governed by the laws of the Republic of South Africa and shall be subject to the exclusive jurisdiction of the Small Claims Court in Pretoria, Gauteng North.



6.     INDEMNIFICATION

You agree to indemnify, defend and hold harmless Micro Fix, its officers, directors, employees, agents, licensors, suppliers and any third-party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.



7.     COPYRIGHT, LICENSES AND SUBMISSIONS

7.1 The entire contents of our website are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are Micro Fix, its affiliates or other third-party licensors.

7.2 You may not modify, copy, reproduce, upload, post, transmit or distribute, in any manner, the material on the site.

7.3 You may link to our website https://micro-fix.co.za as long as you do so in a way that is fair and legal and does not damage our reputation, but you must not establish a link in any way which suggests an association or endorsement where one does not exist.

7.4 You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials.

7.5 You agree to grant to Micro Fix a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site (such as bulletin boards, forums and newsgroups) or by e-mail (enter e-mail address) by all means and in any media now known or hereafter developed.

7.6 Publications, products, content or services referenced herein or on the site are the exclusive trademarks or service marks of Micro Fix. Other product and company names mentioned in the Site may be the trademarks of their respective owners.

7.7 This Agreement shall be governed by the laws of the Republic of South Africa and shall be subject to the exclusive jurisdiction of the Small Claims Court of Pretoria, Gauteng North.