OUR TERMS AND CONDITIONS
The terms and conditions set forth below are a legal agreement between you (the Client) and Micro Fix and its associated companies. These terms and conditions shall apply to all goods and services supplied to the Client by Micro Fix.
By accessing these terms and conditions, browsing this website, the Client acknowledges that they have read, understood and agree with the terms and conditions stated including exclusions and disclaimers in respect of liability and loss arising from the supply of goods and services to you the Client.
Micro Fix is the trading name of Quick Flow IT CC registration number 2005/019846/23 in Pretoria, Gauteng, South Africa.
These terms and conditions do not affect the Clients statutory rights.
By commissioning Micro Fix, you are entering into a contract with us. The following terms and conditions set forth are our obligations to you and what you are agreeing to.
Terms and Terminology
In these terms and conditions, references such as “our”, “we”, “us” and “their” refers to Micro Fix.
The use of headings in these terms and conditions is for convenience only and shall not affect the interpretation of the terms and conditions under the headings.
By commissioning Micro Fix, the Client authorises the inspection and evaluation of the equipment to determine the nature of repairs required and provide an estimate of repair cost and the time scale involved. The evaluation price will be notified prior to booking into our repair queue and no work beyond the evaluation will be charged without the Client’s explicit approval. Our definition of booking is when the Client gives us written permission to go ahead with the repair; approves a quote adjustment or pays a 50% deposit of the total repair cost agreed upon.
Micro Fix, when commissioned to carry out repairs, also have the necessary permission from the Client to replace components with new or refurbished ones of a similar or better design and capability.
The Client also authorises Micro Fix, it’s employees and agents to receive and transport equipment to and from Client’s premises to the offices of Micro Fix.
Repair Order Process
To process your equipment repair request we require the following information as a minimum:
Landline contact number
Mobile contact number
We use your details for the repair process and will seek your permission first before we send any marketing information. Your details will not be passed onto any third party.
Client Legal Rights
The Client is the legal owner of the electronic equipment handed over to Micro Fix for repairs. It is also acknowledged that all data stored on the electronic equipment is the Client’s property and Micro Fix is not permitted to access this data without the explicit permission of the Client.
Payment is due in full upon completion of a successful repair, prior to release of the equipment whether shipped to the Client’s address or picked up from Micro Fix place of business unless by a special previous arrangement.
Payment in full is expected within 30 days of the date on the invoice. Beyond the 30 days, we have the right to add 10% of the original repair fee for each week of non-payment. Micro Fix holds items for a maximum of 90 days before the unpaid/uncollected equipment is resold to defray our costs.
Refunds can be claimed for cancelled orders within 14 days from the date of purchase of goods and are issued by EFT to the bank account you advise us in writing to process the refund to. Shipping charges and payment for expedited services are non-refundable.
In circumstances when goods are supplied, you will only own these goods when payment in full is received.
Computer parts, hardware and software that need to be specially ordered must be paid for in advance.
Estimate for Repairs
Upon initial inspection of the electronic equipment, an estimate will be provided for the necessary repairs. All quotes and any subsequent charges are not subject to VAT because Micro Fix is not a VAT vendor.
The acceptance of an estimate or quotation for a service or repairs and instruction to proceed by the Client can only be in writing, which is e-mail or text message. This shall be deemed acceptance of these terms and conditions. All verbal communication via telephone or in person will not constitute approval for commencement of work.
Availability of Goods and Services
Goods and services are subject to availability. If for whatever reason we are unable to supply any goods or services we will not be held liable for any compensation or damages as a result of the non-performance.
Booking a Service
You can book a service via our website
Service or repair cancellations can be communicated by any of the following:
Delivery of Goods and Services
At the time of the order, we will endeavour to confirm a timescale for the service or repairs. There may be instances when the delivery of the services cannot be achieved due to circumstances beyond our control. All delivery times indicated should be considered approximate and we will not be held liable for compensation and/or damages due to lateness or non-delivery.
All shipping options are offered without insurance by default and we hold no responsibility for any loss or damage caused by the logistics service provider. if you require items to be insured, please contact us and we will do so at an additional cost.
Our Collection Policy
Any quote accepted devices left with Micro Fix and unclaimed for 30 days, will be disposed of to recover our costs incurred while carrying out a service or repair. After this period, Micro Fix shall have no liability to the Client or any third party.
The Client understands and accepts that some software applications may no longer work correctly after a repair has taken place. This may be due to the installation of the latest hardware or software. It is, therefore, the Client’s responsibility to reinstall or reconfigure these applications.
Backing Up Data
Micro Fix will make every possible effort to preserve the Client’s data and files, however, it should be noted that there are NO GUARANTEES whatsoever that the Clients data and files will remain intact after the repairs.
IT IS THEREFORE THE CLIENT’S SOLE RESPONSIBILITY TO ENSURE THAT ALL DATA AND INFORMATION STORED ON THE ELECTRONIC EQUIPMENT REQUIRING REPAIRS IS APPROPRIATELY BACKED UP TO OTHER STORAGE DEVICES PRIOR TO HANDING OVER FOR REPAIRS.
Charges will be incurred if Micro Fix has to perform a lengthy backup procedure to protect the clients own data in order to complete the repairs.
We cannot be held responsible for the following during the repairs:
· Loss or corruption of data, files, information or records
· Any loss of business goodwill
· Any losses attributed to the interruption to business activity while equipment is out of service for repairs
· Failure by the Client to follow our reasonable recommendations, instructions and advice to back up data
· Any losses you may suffer arising from failure to use anti-virus software
· Any loss considered to be unforeseeable
· Damage resulting from viruses or other malicious software that may have been transmitted during servicing or repairs and therefore escaped detection
Micro Fix will not be liable for any damage caused to other equipment by parts supplied following any repair.
Loss of Data Stored on Computer Equipment
Micro Fix, its Employees and Agents cannot be held responsible for any sensitive data left on any devices submitted to be serviced or diagnosed. It is, therefore, Client’s responsibility to remove any sensitive data from the device before service.
Whilst Micro Fix shall make every effort to preserve the integrity of equipment left for repair, the Client agrees not to hold Micro Fix liable for any accidental damage to the said equipment including but not limited to – casing cracks, scratches, deformations, theft of the equipment etc.
We cannot be held responsible if due to advanced repair techniques used during our procedures in rare cases device condition might worsen. If devices submitted to Micro Fix services develop additional faults or becomes unusable whilst on our premises Micro Fix will not reimburse any loss claims or costs associated with services provided.
Additionally, Micro Fix cannot be held liable for any loss of data, loss of revenue or profits, or any incidental, contingent, or consequential damages, howsoever caused either prior, during a service or upon completion of a service.
Micro Fix liability of any kind with respect to services undertaken, including any negligence on its part, shall be limited to the contract price for the services provided.
Furthermore, should Micro Fix, its employees or agents offer any advice or recommendations to a Client as to the use of electronic equipment, storage, use of software applications confirmed by whatever means is used entirely at the Clients own risk and accordingly Micro Fix shall not be held liable for any such losses associated with such advice or recommendations.
We offer a standard 90 day (3 month) warranty for parts and labour repairs (repair type dependent -- check your receipt for details). Micro Fix warranty agreement begins the day initial repair was completed and liability lasts for 90 days from that date. The time between order completion notification and actual receipt of the order is also considered as a warranty period. If device is submitted for a warranty repair during these 90 days period, the original warranty will not be extended, unless stated otherwise.
If the same problem re-occurs within 90 days of the original repair, Client has to submit the device for Warranty Investigation, which is usually done within 5 business days (excluding transit times). If our investigation confirms the same fault reoccurred, Micro Fix will cover the cost of repair. However, charges will be incurred should additional parts be required to complete the repair. Any necessary replacement parts will be quoted for and Client will not be charged for these until we have an approval. In such cases, the quoted replacement parts will have, at our discretion, a discount from its standard retail price.
If after a repair, the client experiences problems, which were not originally disclosed to Micro Fix prior to the initial repair, the problem is classified as new and unrelated. These unrelated problems are unfortunately, not covered by our warranty.
If we determine that the problem is not covered under our warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis. If you decide not to proceed with the repair, we will retain the service charge of R70.00 as well as shipping fees.
Where items are returned as faulty and no fault is found by Micro Fix, service charge plus shipping expenses might be added to cover the engineering time spent during investigation.
Micro Fix does not provide warranty for data or computer files either expressed or implied. Micro Fix disclaims any data warranty of any kind. Micro Fix will not be responsible for faults caused by viruses, malware or other computer hardware or software failures subsequent to any repair.
Diagnostics service and shipping fees are not covered under warranty.
The warranty on any hardware will be voided if warranty sticker placed on the warrant-able equipment is removed, broken or tampered with. Any warranty work or repairs must be diagnosed and performed by Micro Fix exclusively or the warranty will be considered void.
Any warranty offered will become invalid if the manufacturers marked label is removed or tampered with in any way from the parts installed during a repair. Parts are only covered under warranty that fail due to manufacturing defects for the said parts and confirmed by the component manufacturer. Should the part fail because of mishandling of the equipment or inadequate subsequent servicing or failure from “fair wear and tear” the warranty becomes invalid.
Damage to device or its components supplied by Micro Fix under a repair contract caused by a power surge or spikes, including but not limited to mains power and telecoms connections or other unspecified sources e.g. voltage fluctuation, amperage fluctuation, liquid ingress are not covered under the warranty.
Furthermore, the warranty does not cover for any loss or damage due to negligence, mishandling, accidental damage, theft, water flooding, war outbreak, electrical storms, fire outbreak, earthquakes, or any other act of God.
All shipping options are offered without insurance by default and we hold no responsibility for any loss or damages caused by our logistics service providers. If you require items to be insured, please contact us and we will do so at additional cost.
Please bear in mind warranty investigations can take up to 5 business days (excluding transit times). The warranty covers only the specific parts we identified as faulty during evaluation and repaired. If we cannot detect any faults or will determine that your device developed new or additional faults you will be liable for transit and administration fees.
Micro Fix works in what is known as the OOW (out-of-warranty) maintenance industry. We provide our own warranty for services rendered outside the scope of the original manufacturer of the electronic equipment. During the performance of our services, we may affect a manufacturer’s warranty validity. It is the Clients responsibility to determine the consequences of our services under any manufacturer’s warranty and take the appropriate action necessary.
In case of complimentary refunds, for e.g. when we decide to refund for failed repair or cancelled order, we reserve the right to charge a minimum amount of R70.00 administration charge to cover our time spent processing the order. Evaluation fee and delivery charges are non-refundable.
Logic Board (PCB or motherboard) Repair Policy
At Micro Fix we strive to correct the root cause of the issue instead of merely replacing parts. The end result is a refurbished device with increased longevity and lower cost. Due to the nature of electronics and circuit board (motherboard) repair, we cannot guarantee components and circuitry unrelated to the specific repair of symptoms covered in the description of services. In the event that an item is not functioning properly after repair, the Client will have the option to return the electronic equipment to Micro Fix for further testing. Shipping fees for items being returned for testing is the responsibility of the Client (return to base warranty). If the item has failed due to failed components or faulty workmanship, Micro Fix retains the right of choice to repair the item at no extra charge or offer a refund of the cost of repair initially paid to us by the Client. Our warranty is void if the warranty seal is tampered with or if our testing reveals liquid, biological organism infestation (e.g. cockroaches), lightning or power surge damage contributed to the non-functioning of the motherboard we repaired previously. The warranty on circuit board (motherboard) repair is 60 days only. It is non-transferable and applies only to the original purchaser.
If we provided a quotation and subsequently discover that the quote is incorrect, we reserve the right to cancel the order and return your equipment without any repairs carried out. We will contact you at the earliest convenience to advise you of the situation and you will be given the option to proceed based on a newly revised quotation or the order can be cancelled.
If you choose to cancel the order, any monies paid in advance for the repairs will be refunded in full, minus administration fee, a minimum of R70.00. This also excludes shipping charges.
All contracts formed between Micro Fix and the Client shall be governed by and construed in accordance with and governed by the laws of the Republic of South Africa.
Each party agrees that any disputes not resolved by the normal complaints procedure will be submitted to the court within the jurisdiction of the Republic of South Africa.
Correctness of Information and Disclaimer
Although every effort is made at all times to make sure the information contained in our website and in our documentation provided is accurate, current and reliable information, it should be recognised there is a possibility of errors in the information contained within. Micro Fix expressly denies any warranty of the accuracy and reliability of any information provided in their website or documentation. Micro Fix shall not be held liable for any losses caused by anyone’s reliance upon the accuracy and reliability of the information contained within.
We reserve the right to amend the content of our website and or our documentation at any time without prior notice.
We cannot accept any responsibility for other websites we do not control, which may be linked to or from our website.
It should be noted, that services and or products indicated on this website might be altered, modified or discontinued at any time without prior notice. It should also be noted that published fees for services, repairs and or products are subject to change without prior notice.
Micro Fix has the right, at their discretion, to refuse the supply of goods and services.
Micro Fix reserves the right to change their terms and conditions at any time without prior notice.