Terms and Conditions
We’ve tried to keep our Terms and Conditions as clear as possible and give you all the information about the services you will receive from Micro Fix Technology Solutions SA Pty Ltd so that you completely understand the whole process, from diagnostics to work completion and beyond. It’s really important to us that you spend a few minutes to read on.
You are accepting our T’s & C’s every time you agree to work / services to be completed. All terms listed here is governed by the CPA (Consumer Protection Act) of the Republic of South Africa. Link: https://www.gov.za/documents/consumer-protection-act
Electronic repairs are unpredictable. Your device may be beyond repair or may be permanently damaged before our inspection and bench testing meaning it is rendered useless. Circuit board components deteriorate over time and can fail without warning especially on liquid damage devices where components can short circuit, oxidize, corrode and rust over time.
Repairs on devices with
glued-on screens such as iPads involve prying the screen to access internal
components. Screens are very delicate and can crack or break during the prying
process. We are highly experienced and the risk of screen breaking is minimal,
but glass can break and risks do exist.
Touch ID / Face ID on Apple devices may fail during a repair of another part of a device and deemed unusable (usually resulting in the loss of biometric access only). Although this is not common, it can happen depending on the device condition.
Integrated GPU on laptops and AIO computers can fail without warning especially on older devices such as 2011 MacBook’s/iMacs. HP, Dell, Toshiba, and other devices with known GPU problems of any manufacturing year make and model.
While we try to be as thorough as possible with all verbal estimates, we do not guarantee that our estimate is all-inclusive and final. Often, it is very difficult or impossible to identify every problem affecting a device until some work is performed. Our estimates may evolve or change during the course of servicing your device, which is why a written quote with our findings will be sent via e-mail. If a technician advises our sales team the need to update the quote in written form, we will let you know as soon as possible before we continue the service. All changes MUST be approved by you in writing before we move on with any work. Our initial quote will always remain valid within the scope of the services it was originally attached to, though we may advise you that the original service may have become unnecessary or unlikely to resolve the issue.
Limited Repair Warranty
We offer a 100-day warranty on most OEM parts & labour repairs. If the same issue from the original work order reoccurs within 100 days, we will perform the service again at no extra charge. All parts used to service your device is also guaranteed for 100 days from the date of the service. The guarantee does not cover issues that may develop within the guarantee period that are not related to services performed or to the original issue or symptom diagnosed and repaired. Similar terms apply to Level 3 motherboard repairs (90 days) and generic parts & labour repairs (45 days).
· We do not offer warranties or guarantees, explicit or implicit, on any of the following:
· Any service using parts not purchased through Micro Fix
· Any software issues, including virus removal, Operating system installation
· New symptoms/issues not directly tied to the original service within the warranty period
· Installing new hardware or modifying existing hardware in the warranty period voids the Micro Fix warranty
Recurrence of original symptoms or issues caused by user error or negligence in the guarantee period, including but not limited to physical damage (drops, crushing, exposure to temperature extremes), liquid damage (spills on and liquid immersion of the device), electrical damage (improper grounding, contact with poorly performing or damaged electrical networks), and damage caused through installation or use of harmful software components (viruses, malware, spyware), voids the Micro Fix Limited Service Warranty
NOTE: If your device is physically tampered with or damaged within the warranty period, the Micro Fix Limited Warranty is void. This includes but is not limited to cracked screens, dents to the casing, internal damage not present at time of original repair, attempts to open or modify the device, using non-original charging cables to charge your device, or any other action, accidental or intentional, that could cause our repair to fail.
Some services performed by Micro Fix may void your manufacturer’s warranty. By accepting service from Micro Fix, you understand and agree that we are not held liable for voiding your device manufacturers warranty.
If your device malfunctions or fails within 100 days (90 or 45 days repair type dependent) from the time that you received the device, we will perform the repair again at no extra cost to you. The issue must be related to the original work order. If the issue is unrelated, you will be notified about repair cost before we move forward with the repair. No refunds are issued before we bench test or attempt the repair again so we can verify the validity of the claim. Refunds are only issued if we are not able to fix your device minus the inspection fee and return shipping. See inspection fee section of our terms for more details. If your device qualifies for the warranty repair, you are responsible for shipping the device back to us and we will cover return shipping.
TAT and Repair Time
We pride ourselves on the speed of our repairs, however many of the factors that determine the length of your repair are beyond our control. As such, we will attempt to service your device as soon as possible in the order it was received. Many of our repairs are completed in 1-48 hours in regards to TAT (Turnaround Time), however we offer no guarantees of how long the service will take. Any references to service times on our website or in promotional materials are our best estimates based on previous experience and are not meant to represent an exact time frame or offer any guarantees of service time.
If a service requires parts to complete, we will contact and inform you of the need prior to ordering any parts. We will explain the part needed, why it’s necessary, any associated costs, and give an estimate of when the part will likely arrive. Due to shipping times being beyond our control, our estimate is a best guess and is not intended to guarantee arrival by a specific time. If you would like to hold on to your device until parts come in, a non-refundable deposit of 50% of the cost of the ordered parts will be required. Micro Fix will generally not use parts not purchased by Micro Fix. This is due to our inability to verify that the parts are functional and will provide a good fit for your device. Any replacement parts not supplied by Micro Fix are not covered by any kind of warranty or guarantee from us except as might be provided by the part manufacturer (and its best to send a query to them about warranty conditions that may or may not be provided). By providing your own parts, you acknowledge that you understand and agree that any work we provide is not covered by the Micro Fix Limited Repair Warranty or any other guarantee or assurance, explicit or implicit. You also agree to waive any liability for damage to your device caused by faulty parts or other part incompatibilities.
We charge an inspection or diagnostic fee for most devices that involve motherboard repairs, data recovery or devices that had prior repair attempts. If repair is unsuccessful and the device was previously worked on before it arrived at our premises you will be charged an inspection fee ranging from R100-R500 to cover the time spent working on your device.
The shipping instructions that you provide upon filling in your mail in form, are the instructions we follow to ship your items. Failure to request insurance, renders any shipping damages solely the responsibility of the customer and Micro Fix assumes no liability in case of damages during shipping. Furthermore, devices not shipped in their original packages are more prone to damage during shipping; if you send us your device in a generic box, we will ship it back to you in a generic box at your own risk. If you are providing your own shipping label, be sure to include insurance on it if you wish to do so; we are unable to provide insurance for pre-purchased labels
Micro Fix does not guarantee the security or safety of your data. While we take every precaution possible to make sure the integrity of your data is unaffected, we cannot assume liability for any lost data as a result of services performed by Micro Fix.
If we are aware that a procedure may result in loss of data, we will inform you of the possibility, what data may be affected, and will offer to back your data up at an additional cost. However, due to the complex nature of electronic devices, we cannot in advance predict what may happen to your data in every situation. We strongly encourage you to back up any important files and documents before you drop off or mail in your device for service.
Pickup time limit and
Due to our limited storage capacity, we will hold on to devices for up to 90 days after we contact you to pick up your device. After the 90 days period, if we have not heard from you, we will consider your device abandoned and Micro Fix will have the right to sell the device to recover service cost and parts used to fix your device, or we’ll recycle the device if it’s nonfunctional. We cannot guarantee that your equipment will not be discarded after the initial 90-day period, so it is critical that you pick up your equipment on time or conclude an agreement with Micro Fix to store your equipment until you can pick it up. If you make an agreement, in writing, to pick up after 90 days, you will be billed at a pro-rata rate of 10% of the original invoice per month for storage.