What should I know about the parts to be repaired or replaced?
Parts are classified as:
- New — These parts generally are made to original manufacturer's specifications, either by the device manufacturer's nominated factory or an independent contracted company. In RSA, repair shops are not required to tell you if non-original parts will be used in the repair (unlike other territories). Prices and quality of these replacement parts vary.
- Remanufactured, rebuilt and reconditioned — These terms generally mean the same thing: parts have been restored to a sound working condition usually by an independent refurbishing company. Many of these wholesale vendors offer a warranty covering replacement parts, but not the labour to install them.
- Salvage — These are original used parts taken from another device without alteration. Salvage parts may be the only source for certain items, though their reliability is seldom guaranteed.
In regards to motherboard repairs, known in the industry as Level 3 repairs, we have the equipment and the experience to offer our customer base such services.
However, Micro Fix in no shape or form guarantees we can fix each and every device that is booked in with us. Some devices have too many issues or has too much damage from liquid exposure or catastrophic damage from an inexperienced previous repairer. There are certain problems we do not service and Micro Fix will let you know before you bring / ship it in a device. We have a 90% success rate with untouched motherboards requiring repair!
Additionally, we have blanket policy of charging a bench fee for a device that does not turn on upon booking it in with us. Too many potential customers want to or bring in their DIY (Do-It-Yourself) projects or it was butchered by an unscrupulous repairer elsewhere (and NO, we are not going to mention a competitors name). The data in most modern devices is encrypted and tied to the motherboard of that device -- a poor prior repair attempt greatly lessons the chance of us completing a successful repair or access to the valuable data on the device. The average motherboard can only take so much abuse before it can no longer function normally (or not at all). We no longer offer a NO FIX / NO FEE for Level 3 repairs!
We have policies and procedures in place to ensure professional standards are maintained and that the vast majorty of our customers have a good experience because of our transparency and fair customer relations practices.
Below is a YouTube video of the typical process for a motherboard repair. It's an HDTV repair solution. Video courtesy of the Repair All TV channel: